NPS

Project for the Customer Experience area of ​​a Telco operator. Preparation and quantitative and qualitative analysis of customer surveys to determine the basic indicator of customer experience with the company and its services.

The Bluetab Data Scientist team designed an automatism for the extraction and processing of the sample databases and the subsequent collection, processing and analysis of customer responses. For this, SPSS migrated to R and Python, Spider, database treatment in SQL was used in the first versions to continue with the preparation of the introduction of survey results carried out with AI.

SUCCESS STORIES

Project for the Customer Experience area of ​​a Telco operator. Preparation and quantitative and qualitative analysis of customer surveys to determine the basic indicator of customer experience with the company and its services.The Bluetab Data Scientist team designed an automatism…

Design of the predictive model of Web Frauds carried out by Bluetab for a leading financial institution in the Spanish marketIt consists of developing a predictive algorithm capable of classifying browsing sessions according to their similarity to sessions in which…

As a follow-up to the technological strategy of one of the leading financial institutions, a machine learning algorithm is implemented to predict and prioritize the best offering mix to propose to customers, with the aim of increasing cross-selling and linking…